Last updated: September 29, 2026
We stand behind the products we sell. If an item has a manufacturing defect within 90 days of delivery, we will offer a replacement or refund after reviewing the claim.
Coverage applies to defects in materials or workmanship that were present when the product was manufactured, including structural failures, faulty components, or finishes that fail under normal intended use.
Contact us with your order number, a short description of the issue, and clear photos or video showing the defect. We normally review claims within 1–2 business days.
Approved claims may receive the same replacement item, a comparable replacement when the original is unavailable, or a refund to the original payment method. If inspection is required, we will provide return instructions.
Contact our team if you need help understanding this information.
Questions about this policy or your order? Reach our team any time:
Business hours: Monday–Friday, 9:00 AM – 5:00 PM (ET).